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My Uhaul Experience - Sales Agent

iced there weren't many Uhaul posts here, so I thought I would share my experience. I worked at home as a sales and reservations agent, and recently left the company after less than a year. Here's a short rundown of what it's like.

PROS

Work from home (obviously). All your orientation and training is done via online classes, and takes only 3 weeks. The first week is classroom material, and covers the basics. Week 2 is more hands on, smaller groups with a trainer who will guide you through a few real calls. Week 3 is mostly on the phones, being monitored by your trainer, who will help.

This is a real employment position, you are not a contractor, so you get health benefits and taxes taken out. Pay is $10 per hour, with a bonus of $2.05 per reservation. The minimum reservation rate you need is 3.25 per hour, so just by doing your job right you are making over $16 per hour.

MORE PROS

Reservations are the same things as rentals. So every time you reserve a truck, trailer, towing device, or storage unit, you get the bonus. Getting 4 an hour was pretty easy until evening when things slowed down, so in a typical 50 hour pay period (2 weeks at 25 hrs per week) I made around $800 after taxes. During Spring and Summer when everyone is moving things get insane and you can almost triple that. I was more middle of the road in my reservations, but there are people averaging 8 an hour who make bank. Not bad for a job that only requires a high school diploma.

CONS

You're basically in a call center. Back-to-back calls with no time in between. Only about 25% of all calls are reservations, so mostly you're dealing with dumb stuff. When all the lines at a Uhaul location are busy the call is re-routed back to you, and Uhaul basically wants you to pretend like you're at the location until the customer asks. Which is fine, except 70% of the time they want to speak with someone, or need to know something you can only know by physically being there. Almost none of this is discussed in training, so i had to learn a lot on the job. Instead the training class only shows you how to use a messaging app to send a message to the location. There's a also a lot of additional info you need to know that isn't discussed in class. Either know how a receiver hitch is put together or be ready to bullshit.

MORE CONS

I always felt a little dishonest when dealing with customers. You can't just tell them if a truck is available or not. The way the script is set up and the screen transitions, you get a customer's information and credit cared info before you can actually know if the truck is actually available. Uhaul will always guarantee a truck, which is what the regional scheduling department is for, but people get real unhappy when they go through all the steps in the process only to be told they need to wait 24 hours to learn where and when they can pick up a truck you led them to believe would be available today. Management encourages employees by saying that "you're just helping them find what they need," but when you talk to a real person and understand how you've misled them, you feel like shit.

Something you will become very familiar with is quality assurance reviews. Once a week someone will monitor your calls and see if you're following procedure. These are no joke. There are several parameters that are insta-fails, and for the smaller things if you fail 5 or more you don't get your bonuses for the week. That's the real reason to do this job, the bonuses. Otherwise it's not worth it. Basically follow the sales script word-for-word and you'll be fine. Everyone from your trainer to your manager will tell you to feel free to put your own spin on things, but don't. Just don't. Read everything word-for-word or you will fail.

SUMMARY

If you're fine with soul-draining call center work and sometimes misleading people then there's good money to be made, especially during the summer. Also Uhaul has locations in Canada, so everything you hear about Canadians is true. They are all super nice.

WorkOnline | 👁 453 | Posted 2018-11-15 | Share on Facebook | Twitter | Google+

| Modified: 2018-11-15 | Author:

4 Comments

TempNotPerm 9 months ago

Based on availability and how busy they will be.

doitforthesploosh 9 months ago

Thank you so much for posting this! Ive seen it on rat race rebellion for the past couple of weeks and thought Id maybe dismissed it out of hand. Lol one thing I dont need more of is this kind of phone work.

TempNotPerm 9 months ago

Yeah, it's normal for your phone to ring as soon as you get off a call. You're dealing with people all over the US and Canada. I don't have a link, I ended up using google to find what i needed.

sumuji 9 months ago

Sounds interesting. So your phone is basically ringing all the time during certain hours? Can you do it part-time? Are you dealing with people in your region or all over the world? Lastly, do you have a link?


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